FAQ

1. Why are certain designs not available in square ratios?

Some designs are optimized to look their best in specific image ratios, such as 2:3 or 4:5. These designs are created with their composition in mind, and changing the ratio to square could alter the balance and overall aesthetic. We ensure each design maintains its visual integrity by offering it in the most suitable format.

2. What materials are used for the canvas prints?

Our canvas prints are made with high-quality, durable cotton or poly-cotton blend canvases. Each print is stretched on a solid wood frame and coated with a protective finish to ensure vibrant colors and longevity.

3. How long does shipping take?

Shipping times vary depending on your location. Typically, domestic orders take 5-7 business days, while international shipping can take 10-14 business days. You'll receive a tracking number once your order is shipped.

4. Can I return or exchange a canvas print?

Yes, we accept returns or exchanges if the product arrives damaged or doesn't meet your expectations. Please contact us within 14 days of receiving your order, and we'll assist you with the return process. For more details, refer to our Returns and Exchanges Policy.

5. Do you offer custom sizes or designs?

At this time, we offer our designs in specific sizes and ratios to maintain the quality and aesthetic of each artwork. However, if you're looking for something custom, feel free to reach out, and we'll explore the possibility of accommodating your request.

6. How should I care for my canvas print?

To keep your canvas print looking fresh, avoid placing it in direct sunlight for prolonged periods and gently dust it with a soft cloth from time to time. If needed, you can lightly dampen a cloth with water to clean the surface.

7. Can I order a print as a gift for someone?

Absolutely! Our canvas prints make wonderful gifts. You can enter the recipient’s address at checkout, and we can even include a personalized message in the order—just leave us a note during checkout.

8. What image ratios are available?

We offer canvas prints in three image ratios: 1:1 (square), 2:3, and 4:5. Each ratio is designed to suit specific compositions and themes, ensuring the best possible presentation of the artwork.

9. Will the colors on the canvas look exactly like the ones on my screen?

We use high-quality printing methods to ensure the colors on your canvas are as close to the original design as possible. However, slight variations may occur due to differences in monitor settings and screen resolutions.

10. Do you offer international shipping?

Yes, we ship our canvas prints worldwide! Shipping costs will be calculated at checkout based on your location.

11. Are the canvases ready to hang?

Yes, all our canvas prints come stretched over a sturdy wooden frame and include hanging hardware, so they are ready to hang as soon as they arrive.

12. Can I preview how the artwork will look on my wall?

Yes, we offer a preview feature where you can see how the artwork will look in different room settings or wall colors. This helps you visualize the canvas in your space before purchasing.

13. What if my canvas arrives damaged?

If your canvas print arrives damaged, please contact us within 48 hours of receiving the item. We will ask for photos of the damage and arrange a replacement or a refund for you.

14. Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk purchases or large orders. Please contact us with details of your order, and we can provide a custom quote based on the quantity.

15. What sizes are available for the canvas prints?

Our canvas prints are available in various sizes, ranging from small to extra-large. You can select the size that best fits your space on the product page for each design.

16. Can I change or cancel my order after it’s been placed?

We process orders quickly, but if you need to make changes or cancel your order, please contact us as soon as possible. If the order hasn't been shipped yet, we'll do our best to accommodate your request.

17. What type of printing technology do you use?

We use state-of-the-art giclée printing technology to ensure the highest quality and durability of our canvas prints. This method provides vibrant colors and sharp details for a long-lasting product.

18. How do I know the size will fit my wall space?

To help you choose the right size, we recommend measuring the wall space where you plan to hang the artwork. We also provide detailed size guides and room previews to help you visualize the canvas in your space.

19. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, Mastercard, AMEX), PayPal, and other secure payment gateways available at checkout.

20. Do you offer gift cards?

Yes, we offer digital gift cards in various denominations, which make the perfect gift for friends and family. The recipient can use the gift card toward any purchase in our store.